Privacy & Terms

1. Who we are and how to contact us

“Serrbi”, “we”, “us” and “our” refers to the entity operating the platform available at serrbi.ma and associated applications, features, and services (the “Services”).

If you have questions about these Terms or our Privacy practices, contact us at the above addresses.

2. What this page covers

This page includes:

  • Terms of Service
  • Privacy Policy
  • Refund Policy

Some features (for example, automated job applications or AI resume analysis) may include feature-specific terms. Where there is a conflict, the feature-specific terms will prevail for that feature)

3. Eligibility and accounts

  • You must be the age of digital consent in your jurisdiction. If under 18, parental or guardian consent is required.
  • Keep your account information accurate and your login credentials secure.
  • You are responsible for all activity under your account and must notify us of any unauthorised use promptly.

4. Acceptable use

You agree not to:

  • Violate any applicable laws or third-party rights, including privacy and intellectual property
  • Upload or distribute malicious code or attempt to disrupt the Services
  • Scrape, bulk harvest, or misuse automation in a way that degrades platform or third-party destinations
  • Misrepresent your identity, qualifications, or legally required disclosures in any submissions
  • Reverse engineer or attempt to circumvent safeguards or rate limits To protect platform health, we may rate-limit, queue, delay, or cap requests/outputs and temporarily restrict destinations or providers at our discretion.

5. Prices, billing and renewals

  • Prices are shown with applicable taxes unless stated otherwise.
  • Subscriptions renew automatically at the then-current rate unless you cancel at least 24 hours before the end of your current term.
  • We process payments via third-party payment providers. Your payment information is handled by them and subject to their terms and privacy policies.
  • Trials and promotions: We may offer trials with eligibility limits or usage caps. Abuse may lead to revocation.

6. Refund Policy

We aim to be fair and clear. Unless required by law or expressly stated below, fees are non-refundable.

  • Trials. If a plan includes a trial, you can cancel before the trial ends to avoid charges. Where specified, a refund request must be raised within the trial window.
  • Credit-based or usage-bound features. Where a trial or subscription is tied to credits or processed items, you may be eligible for a full or partial refund if you stop usage within the trial threshold or if Serrbi fails to deliver a material portion of the committed usage during a paid period.
  • Technical issues. If a reproducible technical issue materially prevents access to or use of paid features, contact support with details (screenshots, timestamps, steps). We will first attempt to resolve; if unresolved, we may grant a refund.
  • Legal cooling-off rights. Where local consumer laws grant a statutory cooling-off period for digital services, you may waive it by requesting immediate performance. If not waived and applicable, you may be entitled to cancel within that period for a refund, subject to deductions for any service already delivered.
  • Chargebacks and disputes. Please contact us first—we’re happy to investigate and resolve issues quickly. Unresolved billing disputes may be escalated via your payment provider’s procedures.

How to request a refund: Email support@serrbi.com from your account email with your order reference, purchase date, and reason for the request.

7. Privacy Policy

7.1 Scope

This Privacy Policy covers personal data processed through:

  • Our website and web/mobile apps
  • Browser extensions and integrations
  • AI résumé analysis, auto-application, and related automation features
  • Customer support and operational communications
  • Marketing communications where you have opted in

7.2 Data we collect

  • Account and contact data: name, email, country, preferences

  • Job materials and preferences: CVs/resumes, cover letters, role preferences, job descriptions

  • Feature data: prompts, drafts, queued submissions, success/failure metadata

  • Technical and usage data: device, browser, IP, event logs, diagnostics

  • Communications and marketing preferences: opt-ins, unsubscribes Where audio or transcription features are involved:

  • Audio is captured solely to create a transcript

  • Raw audio is not retained after transcription

  • Transcripts are stored in your account until you delete them or close your account

Avoid submitting payment-card numbers, bank data, government IDs, health or other sensitive data unless explicitly requested by a destination and you choose to provide it.

7.3 How we use data and legal bases

  • Provide, operate, and secure the Services
  • Perform automation you request, such as ranking, form-filling, or submissions
  • Improve reliability and prevent abuse using aggregated or de-identified telemetry
  • Provide support and service communications
  • Send marketing communications with your consent or where soft opt-in applies, with an easy opt-out in every message

7.4 AI and third-party providers

  • We may send the minimum necessary prompt data to model providers to generate outputs for you. We instruct providers not to use prompts or outputs to train their models.
  • For speech-to-text, LLM generation, analytics, hosting, email delivery and evaluation testing, we use subprocessors operating under data protection terms. Providers may change over time to maintain quality and reliability.[2]

7.5 International transfers

Where data is transferred outside your jurisdiction, we rely on approved safeguards such as Standard Contractual Clauses or equivalent lawful mechanisms.

7.6 Data sharing

We do not sell or rent personal data. We share personal data with:

  • Service providers acting on our instructions
  • Third-party platforms you direct us to submit to
  • Authorities where required by law
  • Parties necessary to protect rights or detect security issues

7.7 Cookies and similar technologies

We use cookies and similar technologies for session management, preferences, and analytics. You can manage preferences via our cookie banner and browser settings.

7.8 Data retention

  • Account data: for the life of your account
  • Feature outputs and transcripts: until you delete them or close your account
  • Logs and backups: retained for limited periods for security and integrity, then purged

7.9 Your rights

Subject to local law, you may have rights to access, rectify, delete, restrict or object to processing, and data portability. Where processing is based on consent, you may withdraw consent at any time. To exercise rights, contact support@serrbi.com. You may also lodge a complaint with your local data protection authority.

7.10 Children

Our Services are not directed to minors as defined in your jurisdiction. If you believe a child provided personal data, contact us for prompt deletion.

7.11 Security

We implement reasonable technical and organisational measures to protect personal data. No method is 100% secure; we cannot guarantee absolute security.

8. Intellectual property

All content in the Services, excluding user-submitted content, is owned by Serrbi or its licensors and protected by intellectual property laws. You may not copy, modify, distribute, sell, lease, or create derivative works without permission.

9. Licence to your content and feedback

You retain all rights in your content. You grant Serrbi a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and process your content solely to operate, secure, improve, and promote the Services. If you provide feedback, you grant us a perpetual, irrevocable licence to use it without restriction.

10. Third-party services and destinations

Our Services may link to or interoperate with third-party platforms such as job boards, applicant tracking systems, conferencing tools, or mail providers. Access is at your discretion and subject to those platforms’ terms. Some platforms restrict automation or AI assistance; compliance is your responsibility.

11. Disclaimers and limitation of liability

  • AI-generated outputs may be inaccurate or incomplete and are provided “as is” for informational purposes. Validate before relying or submitting.
  • The Services are provided “as is” and “as available” without warranties to the maximum extent permitted by law.
  • We are not liable for indirect or consequential losses, or for loss of profits, revenue, goodwill, data, or business. Our total aggregate liability is limited to the greater of the amount you paid in the 6 months prior to the event or USD/EUR/GBP 100, subject to non-excludable statutory rights.

12. Indemnity

You agree to defend and indemnify Serrbi against claims arising from your use of the Services, your content, your reliance on AI outputs, your breach of these Terms or of law, recording-law violations, or violations of third-party platform terms.

13. Changes to the Services and to these terms

We may modify, suspend, or discontinue features. Material changes to paid features will be announced with reasonable advance notice and, where applicable, a pro-rata refund option if you cancel before the change takes effect.

We may update these Terms and this Policy. Material changes will be announced before they take effect where required. Continued use after the effective date constitutes acceptance.

14. Suspension and termination

We may suspend or terminate access for breach, risk, non-payment, or discontinuation. You may delete your account at any time. Provisions that by nature survive will remain in force.

15. Confidentiality

Each party will treat the other’s non-public information as confidential and use it only to provide or receive the Services, subject to standard exceptions such as legal requirements or public availability.

16. Export controls and sanctions

You represent that you are not subject to applicable sanctions and will not use the Services in violation of export control or sanctions laws.

17. Governing law and dispute resolution

Governing law and venue will be specified based on Serrbi’s place of establishment and applicable consumer protection rules. If you are a consumer, mandatory consumer rights in your country of residence may apply in addition to or instead of the below.

18. Miscellaneous

  • Assignment: We may assign these Terms to affiliates or a successor; you may not assign without our consent.
  • Third-party rights: No third party may enforce these Terms except our affiliates as necessary to provide the Services.
  • Severability and waiver: If any provision is unenforceable, the remainder stays in effect. Failure to enforce is not a waiver.

19. Notices

We may send notices to the email associated with your account or via in-product messages. For formal notices to Serrbi, use support@serrbi.com and include “Legal Notice” in the subject.

20. Summary of your choices

  • Manage your subscription and cancellations in your account
  • Control cookies via the banner and browser settings
  • Opt in or out of marketing at any time
  • Request access, correction, deletion, or portability of your data via support@serrbi.com
  • Contact support@serrbi.com for technical issues and refund requests
Serrbi — Emplois, Services & Tâches